Requests and routing

Routing is set per product, so you can let straightforward lessons place themselves while keeping a closer hand on the ones that need judgement. Automatic suits interchangeable tutors and high volume; manual suits matching a student to a particular person.

The request is offered to tutors who are available for that slot and assigned to that product, one at a time.

1. 01A student books a product set to automatic routing.
2. 02Matheia finds the tutors assigned to it who are free at that time.
3. 03The request is offered to the first of them, with a deadline to respond.
4. 04If they pass or the deadline runs out, it moves to the next tutor.
5. 05The first to accept gets the lesson, and the student is asked to pay.

The request waits for an admin instead of going out automatically.

1. 01The request arrives and sits awaiting routing.
2. 02An owner or admin opens it under Bookings.
3. 03They assign it to a tutor, who is notified and asked to accept.
4. 04Once the tutor accepts, the student is asked to pay.

If every candidate passes, or no one is available, the request becomes unclaimed and your admins are notified so it does not quietly disappear. From there an admin can assign it to someone directly, or decline it with a reason the student sees. Requests also expire on their own if left unanswered, which keeps the queue honest.