Tutors
A tutor is a teaching member of your organization. They see the students they teach, the lessons they are assigned, and their own availability — but not your billing or your other tutors' private notes.
Inviting a tutor
Invitations go out by email. The tutor accepts and their workspace appears alongside any personal one they already have, kept entirely separate from it.
- 01Open Tutors in your organization workspace.
- 02Invite the tutor by email address.
- 03They accept the invitation and pick or create their account.
- 04Assign them to the products they should be able to teach.
Assigning tutors to products
A tutor only receives requests for products they are assigned to. This is what makes routing work: a maths request goes to the maths tutors and no one else. A public product with no tutors assigned cannot accept requests at all, which is a common reason a booking page looks live but takes no bookings.
Availability
Each tutor manages their own availability, including which places they teach at if you run in-person lessons. Admins cannot set it for them — the person who has to turn up decides when they are free.
Seats and limits
The free plan covers a small team so you can try things out. Premium includes a number of tutor seats, with further seats charged monthly, and raises the admin limit. Current numbers are on the pricing section of the home page and in your organization's premium settings.
Changing a lesson's time or place
Open the event and choose Change this lesson. Unlike a request to a tutor, your change applies straight away — the tutor and the student are told, and neither has to accept it. It is still checked: you cannot move a lesson on top of another one the tutor is teaching, into a room that is full, or outside the hours they are available.
Covering lessons, and handing a plan over
Two things look similar and are not. Cover asks a colleague to take some of a tutor's lessons — a few weeks of illness or leave — while the plan, the student relationship and the monthly billing stay exactly where they are, and the original tutor picks it up again afterwards. A handover moves the whole plan to somebody else permanently, including who reviews next month's schedule. Cover starts from the lesson: open the event, choose Change this lesson, then Another tutor. Tick the lessons to cover and Matheia shows which colleagues are free for all of them. A handover starts from the student's plans instead. If you tick every lesson that is left, Matheia will stop you and point you at a handover — cover that never ends leaves the monthly cycle checking the wrong tutor's calendar. Either way the colleague has to accept, nothing changes until they do, and their availability is checked again at that moment in case they have booked something since. Neither of them costs anything or changes the money: the organisation is paid whichever of its tutors teaches.
Common questions
- Can someone be a tutor in my organization and work independently too?
- Yes. The two workspaces are separate — their personal students and notes are never visible to your organization, and the reverse holds as well.
- What is the difference between a tutor and a member?
- A tutor teaches and receives requests. A member belongs to the organization without teaching, which is useful for staff who need access but not a caseload.
- Why is my tutor not receiving requests?
- Usually they are not assigned to that product, or they have no availability covering the requested time.